{"id":2037,"date":"2017-02-28T10:53:04","date_gmt":"2017-02-28T10:53:04","guid":{"rendered":"http:\/\/theme.visualmodo.com\/food\/?page_id=2037"},"modified":"2026-09-08T17:05:24","modified_gmt":"2026-09-08T17:05:24","slug":"app-faqs","status":"publish","type":"page","link":"https:\/\/greenwichislandfin.com\/index.php\/app-faqs\/","title":{"rendered":"App FAQs"},"content":{"rendered":"

[vc_row bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^2355|url^http:\/\/greenwichislandfin.com\/wp-content\/uploads\/2026\/09\/row-2-bg.jpg|caption^null|alt^null|title^row-2-bg|description^null” bg_image_repeat=”no-repeat” bg_image_posiiton=”center center” bg_override=”full” css=”.vc_custom_1788827108665{padding-top: 100px !important;padding-bottom: 50px !important;}”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_custom_heading text=”Island Fin Pok\u00e9 Co. App FAQ” font_container=”tag:h2|font_size:24|text_align:center|color:%23FFFFFF” css=”.vc_custom_1788830665655{margin-bottom: 25px !important;}”][vc_single_image image=”2248″ img_size=”full” alignment=”center” css=””][vc_custom_heading text=”UPDATING THE APP & LOGGING IN” font_container=”tag:h3|font_size:30|text_align:center|color:%23FFFFFF” google_fonts=”font_family:Oswald%3A300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal” css_animation=”fadeInUp” css=”.vc_custom_1788830921725{padding-bottom: 30px !important;}”][vc_column_text css=””]<\/p>\n

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Q: How do I upgrade the app to the new version?<\/span>
\nA: If automatic app updates are enabled on your device, the app should update automatically. Otherwise, open the Island Fin Pok\u00e9 Co. app in your app store and tap Update.<\/p>\n

Q: I forgot the email I used to log in. How do I recover it?<\/span>
\nA: Try logging in with the last email address you remember using. If you are still having trouble, contact Island Fin Pok\u00e9 Co. support with the subject line \u201cApp Login Issues\u201d and include your first name, last name, and email address so they can help retrieve your account information.<\/p>\n

Q: I forgot my password. How do I reset it?<\/span>
\nA: Open the app and tap \u201cAccount\u201d at the bottom right of the homepage. Then tap \u201cForgot Password\u201d and enter the email address associated with your account.<\/p>\n

Q: I don\u2019t have an account. Should I make one? How do I do that?<\/span>
\nA: Yes! Creating an account allows you to earn loyalty points and rewards. If you already have the app, tap \u201cAccount\u201d at the bottom right of the homepage, then tap \u201cCreate Account.\u201d If you do not have the app yet, download the Island Fin Pok\u00e9 Co. app from your app store.<\/p>\n

Q: What is the benefit of creating an account?<\/span>
\nA: Creating an account gives you several benefits, including earning loyalty points with each order, quickly reordering your favorite items, and receiving a FREE Regular Pok\u00e9 Bowl on your birthday!<\/p>\n

Q: Can I still order if I do not update my app?<\/span>
\nA: Yes, but if you continue using the outdated Island Fin Pok\u00e9 Co. app, you will not earn loyalty points. Update the app as soon as possible so you can continue collecting rewards and have the best app experience.<\/p>\n<\/div>\n

[\/vc_column_text][vc_custom_heading text=”LOYALTY & REWARDS” font_container=”tag:h2|font_size:24|text_align:center|color:%23FFFFFF” css=””][vc_column_text css=””]<\/p>\n

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Q: Will my existing credit and loyalty points transfer over to the new app?<\/span>
\nA: Yes! Your order history, current point balance, and credits will transfer to your new profile once you update the app.<\/p>\n

Q: How do I earn points?<\/span>
\nA: You will earn points with each dollar you spend. $1 spent = 1 point earned. As you build up your loyalty points, you will earn rewards!<\/p>\n

Q: Can I use rewards for in-store & app purchases?<\/span>
\nA: Yes, you can absolutely apply any rewards to in-store and app items purchased!<\/p>\n<\/div>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html css=””]JTNDaWZyYW1lJTBEJTBBJTIwJTIwaWQlM0QlMjJpZnAtZ2V0LWZyZWUtcG9rZS1mcmFtZSUyMiUwRCUwQSUyMCUyMHNyYyUzRCUyMiUyRndwLWNvbnRlbnQlMkZ1cGxvYWRzJTJGaWZwLWdldC1mcmVlLXBva2UuaHRtbCUyMiUwRCUwQSUyMCUyMHN0eWxlJTNEJTIyd2lkdGglM0ExMDB2dyUzQiUyMGhlaWdodCUzQTU2MHB4JTNCJTIwYm9yZGVyJTNBMCUzQiUyMGRpc3BsYXklM0FibG9jayUzQiUyMHBvc2l0aW9uJTNBcmVsYXRpdmUlM0IlMjBsZWZ0JTNBNTAlMjUlM0IlMjBtYXJnaW4tbGVmdCUzQS01MHZ3JTNCJTIwb3ZlcmZsb3clM0FoaWRkZW4lM0IlMjIlMEQlMEElMjAlMjBzY3JvbGxpbmclM0QlMjJubyUyMiUzRSUwRCUwQSUzQyUyRmlmcmFtZSUzRQ==[\/vc_raw_html][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^2256|url^http:\/\/greenwichislandfin.com\/wp-content\/uploads\/2026\/09\/row-5-bg.jpg|caption^null|alt^null|title^row-5-bg|description^null” bg_image_repeat=”no-repeat”][vc_column css=”.vc_custom_1788883208855{margin-left: -70px !important;}” el_class=”ifp-signup-left”][vc_custom_heading text=”Sign Up for Our Email Club” css=”” el_class=”pgp-fancy-font pgp-dark-blue pgp-tilted”][vc_custom_heading text=”& GET A FREE
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